Proudly Presented by
People Suck | How to Deal with Difficult People
Presented by Amy Woodall, Executive VP, Sandler Training
Friday, July 26 | 10:30 AM – 2:30 PM
- How much of your time is spent putting out fires?
- Do you feel like difficult people or situations are passed around like a hot potato?
- Tired of being so reactive?
- Challenged with managing expectations?
In a world chalked full of timelines, promises, and high expectations it isn’t enough to simply be good at your craft. Doing a job well-done is half the battle. Finger pointing, blame, and good ole Indiana weather can throw a wrench in even the most skilled craftsman’s plans. How it’s handled before, during and after makes all the difference in the success of the job and longevity of the relationship. Many folks will claim they love their job if it weren’t for people. Can you relate?
Join us as we hear from Executive Vice-President at Sandler Training, Amy Woodall – she will give us practical tools to help us navigate these difficult situations.
This session is FREE* to those who have pre-registered for the Concrete Foundations Convention with a Full Convention Registration.
* If you are not registered as a full convention attendee, or would like to purchase additional tickets for a guest or spouse, please visit the link above to buy your tickets to this year’s keynote presentation. You can purchase single tickets or buy a table of 8.
Purchase a Table of 8 – $800
Purchase a Single Seat – $125
ABOUT THE SPEAKER
In her role as Executive Vice President at Sandler Training, Trustpointe Amy Woodall travels the globe working with companies large and small helping to develop a culture centered around service excellence both internally and externally.
Amy has become the international face for Sandler’s Strategic Customer Care program and helped write and produce the Dealing with Difficult People program. Her passion for teaching organizations how to move customer service from a department to an attitude is instantly felt by her audience. Amy understands at the core of outstanding service is effective and proactive communication.