Are You Sure You’re Training the Right Things?

Not long ago a training consultant got a call from a sales manager who said, “We need sales training!” The consultant answered, “Are you sure?” The caller explained that some of their customer service reps were doing four times the volume of others. It had to be because they were better salespeople … right? So, they […]

Are You Ready for the URS?

Businesses big and small have vastly different goals and needs – that’s no revelation. However, nearly every company, no matter how big, where they are, or what they sell, agrees on this point: Simplifying and streamlining business practices helps everyone. Such is the intent of the Federal Motor Carrier Safety Administration’s (FMCSA) Unified Registration System […]

Management By Objectives ‘MBO’

Management by Objectives is a well-established, effective set of principles for bringing an organized approach to business management. As the name implies, MBO establishes objectives as a means for guiding and directing the business toward achievement of desired results. Vital Signs and Short Interval Management are also introduced in this article as companion approaches for […]

Lead From Need: Four Ways to Motivate Employees

His CEO performance review is in and Scott is clearly alarmed. Unless next quarter’s KPI goals are met the Governance committee will ask for his resignation. He grabs his phone and calls Jarin, his gregarious college roommate and the person who transformed Silicon Beach’s most dysfunctional company into one of its most electric. “Jarin, I […]

Engage Your Employees With Elevated Communication

In many ways, Adrian Aragon was a great CEO; hard-working and completely devoted to his staff and organization, but it was not until he analyzed his CEO performance review that he noticed the blind-spot in his leadership: the gap between how he saw his communication, and how his employees were interpreting it. Committed to becoming […]

Tearing Down the WALL: The 4 Keys to Building Rapport

Emily, a sales manager in a large organization, was having significant challenges with her team.  Communication with team members was inconsistent, and she continually struggled to motivate them. Her team was regularly missing their monthly objectives, and failed to provide meaningful status updates. The core issue Emily faced is all too common. Anytime you are […]

Five Critical Mistakes That Blunt Leadership Effectiveness

SINCE 2000, ACCORDING TO NUMEROUS NATIONAL SURVEYS, LESS THAN ONE-THIRD OF WORKERS IN THE UNITED STATES ARE ENGAGED IN THEIR WORK AS MEASURED BY THEIR INVOLVEMENT, ENTHUSIASM, AND COMMITMENT TO THEIR WORK. IF YOU SIMPLY REFLECT ON YOUR MOST RECENT ENCOUNTER AS A CONSUMER AT YOUR LOCAL RETAIL STORE, RESTAURANT OR GOVERNMENT AGENCY, YOUR OWN […]

The Salesperson’s Handbook: FIVE COMMON OBSTACLES AND HOW TO OVERCOME THEM

Lucy was a brand new salesperson who wanted to make a big impression. She did everything she could think of to establish relationships with prospects and wow them with her proposals. While she was not failing as a salesperson, Lucy was certainly not leading her team in sales either. After nine months of below average […]

Beating the Boomer Bust

YOU CAN’T CHANGE THE FACTORS THAT CREATE THE MOST COMPETITIVE SELLING ENVIRONMENT IN HISTORY. UNDERSTANDING WHAT THE FUTURE LOOKS LIKE IS A CRITICAL FIRST STEP IN THE PROCESS. By John F. Dini More than 60% of US business owners are over 50 years old, and many of them are looking toward retirement and the process […]

OSHA Extends Compliance Date for Crane Operator Certification Requirements

Industry News OSHA Extends Compliance Date for Crane Operator Certification Requirements WASHINGTON – The Occupational Safety and Health Administration today issued a final rule extending the deadline for crane operator certification requirements in the Cranes and Derricks in Construction final rule* published Aug. 9, 2010 by three years to Nov. 10, 2017. The rule also […]

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Concrete FACTS, a publication of the Concrete Foundations Association, is THE voice for residential concrete industry news, market intelligence, business strategies, technical solutions, product information, and other resources for professionals in the cast-in-place concrete industry. Subscriptions to Concrete FACTS is available to anyone involved or interested in the residential concrete industry as a service to your industry. Please contact CFA Headquarters to find out more about your free subscription or Email Us